January 27, 2021
At Premium Mortgage Corporation, we recognize that Real Estate Agents are the backbone of our industry. Your thoughts matter. To measure the satisfaction of the local Real Estate community, we surveyed agents across Western, Central, and Upstate New York. Well, we received some AMAZING comments and wanted to share them.
The vast majority of agents are 100% confident that loans with pre-approvals from us will close. J.C. from Rochester stated, “We are always happy to see a preapproval from other agents that are selling our listing, coming from [Premium Mortgage Corporation.] We know it will be a smooth transaction!” In addition, most agents were 100% confident that the closing date would be met when financing with us. In fact, we are K.M. from Buffalos “favorite bank to work with.”
We pride ourselves in providing excellent customer service and communication. Reviews we have received from both this survey and our customers are great reassurance to know we are doing a great job at just that! 93.2% of agents ranked our service level 9/10 or higher! Here are some of their comments:
“Level of communication is excellent.” – J.M., agent in Buffalo
“Communication throughout the transaction is top notch.” – J.N., agent in Buffalo
“I always have quick responses throughout the process.” – J.R.A., agent in Rochester
These are EXACTLY the reviews and feedback we strive for. We aim to be the best we can be.
This survey was yet another reminder of our incredible team. Everything we do is made possible by our Loan Officers, our Operations team, and the Premium Mortgage Corporation Family. We are so appreciative of everything they do. According to B.H., agent in Rochester, “[Premium Mortgage Corporation] people are the best.” That is what we like to hear!
Thanks again to all the agents that participated in our survey. To those who have continued to support and trust us, in the words of J.B., agent in Rochester, “You Rock!”